What is Healthcare Social Media (hcsm)?
hcsm is an acronym which represents Health Care Social Media. hcsm is a global collective of e-Health virtual communities on Twitter. Virtual communities on social media platforms like Twitter and Facebook (e.g. Patient support groups) connect people with common objectives. These collectives can be utilised to educate members, improve access to real-time support and improve the quality of data. There are over 30 hcsm global communities on Twitter, some of these include Canada (hcsmCA), Europe (hcsmEU), Africa (hcsmAFRICA), South Africa (hcsmSA) and Australia (hcsmANZ).
hcsmSA moderates a monthly Twitter chat modelled around the UN Sustainable Development Goals (SDGs) to discuss health issues with a diverse group of stakeholders. They include doctors, scientists, startups, entrepreneurs, patient advocates and organisations, charities, journalists, IT developers, design companies, marketing companies, pharmaceutical companies, academia, nurses, caregivers etc. The meetings are recorded by transcript and open to the public for R&D purposes on Symplur. This data is particularly useful for ethical e-Health system design research because it is inclusive.
Benefits of an e-Health community
1 – You can connect with other people in South Africa and globally more easily
2 – You have improved access to diverse perspectives
3 – You have faster access to learning about emerging technology and the digital transformation
4 – The content is being curated, moderated and shared in real-time by people, as opposed to search engines using algorithms and robots
Use the #hcsmSA hashtag when you share news about e-Health
After the Twitter chat is over, tweet health related articles with the #hcsmSA hashtag. When all of the members use this geo-hashtag one geographic thread is created. This improves searchability for local news, network building and data analytics for research and development.
How to participate:
Read the blog and questions
Read the blog first to understand the topic.
Answer questions before hand in a Word document if you are
uncomfortable to do so during the chat.
Answer as many times as wish, the more insight the better.
Sign into your Twitter account
Log into your Twitter account
Open a second web window and sign into a Twitter chat platform
Use a platform like www.tchat.io. Sign in using your Twitter account name.
Type in the hashtag which is being used for the chat (e.g #hcsmSA or #hcsmAFRICA).
A group of stakeholders will appear on your screen and you will be inside a chat room.
Introduce yourself first and answer after the questions are asked
Join in the chat by first introducing yourself and telling other users what you do.
The tchat.io platform will automatically end your tweet with the relevant hashtag.
The hcsm chats normally last an hour.
Answer questions after the moderator prompts you
by starting with T1, T2 or T3 or CT, followed by your answer.
This is for transcript purposes.
- TweetChats are public. Even though you may be using a tool such as “tchat.io”, remember all of your tweets do still show on your Twitter timeline.
- Respect other members of the community. This is a place for sharing ideas, unobjectively and collaborating for change. Good etiquette is part of the Twitter Terms and Conditions of use and any disrespectful behaviour can be reported.
- Don’t be afraid to lurk, although participation is always encouraged, even if the topic is not within your expertise, your perspective matters.
- Visit www.symplur.com to check out the analytics and transcript which is open to everyone in e-Health R&D.
- If you don’t understand a question from the moderator, don’t be afraid to speak up and ask for clarity.
- Use this opportunity to network with other stakeholders by following them on Twitter.
- When entering the chat, first introduce yourself and what you do.
- If you agree with a members comments, go ahead and retweet them to show support.
- The chat runs for 60 minutes, but you can join in at any time during the conversation.